Privacy Policy

At Dr. PDI, your privacy is not just important—it’s foundational to the way we deliver our services. This Privacy Policy outlines the types of information we may collect from you, the ways in which we use, store, and protect that information, and the circumstances under which we may disclose it. By accessing or using our services, you agree to this policy and to the practices described herein.

Please take a moment to read this policy carefully to understand how your personal data is handled.

About Dr. PDI and the Scope of This Policy

This Privacy Policy applies to all users accessing the platforms, applications, websites, and services provided by Dr. PDI, a company with its registered address at:

Malleswaram, Bangalore, Karnataka - 560003

This policy governs the collection and use of personal data obtained through:

• Our official websites and mobile applications
• Electronic communications including emails, newsletters, and SMS
• Customer support portals, chatbots, and other help desk services
• Events, webinars, or promotional campaigns hosted or sponsored by Dr. PDI

It does not apply to information collected by third-party websites or services that may be linked to our platform. We encourage you to review those third-party privacy statements directly.

Who Controls Your Data?

Dr. PDI is the data controller of the information you share with us. This means we determine the purposes and means of processing your personal data.

In some cases, third-party service providers or partners may process data on our behalf. We ensure that all such data processors are bound by strict confidentiality and data protection obligations in compliance with Indian law and applicable international standards.

All collected data may be stored securely within India or on cloud servers hosted in jurisdictions with appropriate safeguards.

What Information We Collect

We may collect various categories of information from you:

a) Personally Identifiable Information (PII)

This includes data that can be used to directly identify you, such as:

• Full Name
• Email Address
• Mobile Number
• Demographic Information (age, gender, etc.)
• Professional information (if applicable, such as title or institution)

We typically collect this information when you:

• Register or create an account with us
• Fill out a form or survey
• Subscribe to our newsletters
• Contact us for support or inquiries

b) Automatically Collected Information

As you navigate through our website or mobile app, we may collect:

• IP address
• Browser type and operating system
• Time and date of access
• Pages visited and links clicked
• Device identifiers
• Location data (if you enable location services)

This data helps us understand user behavior, measure traffic, and improve the user experience.

c) Cookies and Tracking Technologies

We use cookies, beacons, and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic.

You may set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our services may not function properly without cookies.

4. Why We Collect Your Data

We process your personal data for the following legitimate business purposes:

• To provide our services effectively and personalize your experience
• To communicate with you—send updates, notifications, confirmations, and newsletters
• To process transactions or respond to your requests and inquiries
• To conduct internal research and improve product development
• To detect, prevent, and address technical issues or potential security risks
• To comply with legal obligations or enforce contractual terms
• To conduct promotional activities (only with your consent)

5. Legal Basis for Processing

We collect and process your data only when we have a valid legal basis to do so, such as:

• Your Consent: When you voluntarily provide information or agree to receive marketing communications
• Contractual Necessity: To perform obligations under a service agreement or user contract
• Legal Compliance: To meet obligations under applicable laws and regulations
• Legitimate Interests: To enhance services, detect fraud, and ensure cyber security

You may withdraw your consent at any time by contacting us at crm@drpdi.in

6. How We Share Your Information

We treat your information with the utmost confidentiality. However, we may disclose your information under the following circumstances:

a) Internal Sharing

Your data may be shared within the Dr. PDI group of companies, employees, consultants, and agents who need access for operational reasons and who are bound by data protection obligations.

b) Third-Party Service Providers

We may share your information with trusted third parties who help us:

• Host and manage our website and servers
• Deliver emails and SMS communications
• Process payments
• Analyze data and user activity

All such providers are obligated to use your data only for the services we’ve contracted them for and under strict confidentiality.

c) Legal or Regulatory Disclosures

We may disclose personal data if we believe it is required to:

• Comply with a legal obligation or request
• Protect the rights, safety, or property of Dr. PDI, our users, or others
• Enforce our policies or contractual agreements
• Assist with investigations or regulatory proceedings

7. Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, it will be securely deleted, anonymized, or archived.

8. Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. Specifically, you may:

• Request access to the data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account or data
• Opt-out of receiving marketing communications
• Withdraw consent previously given

To exercise your rights, please contact our compliance team at: crm@drpdi.in

We will respond to your request within a reasonable timeframe, and in accordance with applicable legal requirements.

9. Protection of Children’s Data

Our services are not designed for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and disable the associated account.

10. Data Security Practices

We employ comprehensive security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These include:

• Encrypted data transmission (SSL/TLS)
• Secure servers and firewalls
• Access controls and authentication mechanisms
• Regular audits and monitoring

We employ comprehensive security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These include:

11. Policy Updates and Notifications

This Privacy Policy may be revised periodically to reflect changes in law, our operations, or technological advancements. We will post the updated version on our website with a new effective date.

For significant changes, we may notify you by email or through prominent notices on our platform.

Effective Date: April 9, 2025

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us at: